Shipping Policy

At SERIQUE, we aim to process and deliver your order as quickly as possible.

Shipping Destinations

We ship to the countries available for selection during checkout.

If your country is not available during checkout, we are currently unable to ship to that destination.

Shipping Costs

Shipping is free, unless otherwise stated during checkout.

Any applicable shipping costs will always be displayed before you complete your order.

Processing Time

Orders are usually processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Unless otherwise stated on the respective product page, the estimated delivery time is approximately:

4–9 business days

Delivery times are estimates and may vary depending on the destination, local carrier, customs procedures or other circumstances outside our control.

Order Tracking

Where tracking information is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Please allow some time for the tracking information to become active after receiving the shipping confirmation.

Shipping Address

Please ensure that your shipping address is complete and correct before placing your order.

We cannot guarantee that the delivery address can be changed after an order has been processed or shipped.

If you notice an error in your shipping address, please contact us as soon as possible at:

serique@outlook.de

Delayed Deliveries

Occasional delivery delays may occur due to factors such as high shipping volumes, weather conditions, customs procedures or carrier delays.

If your order is significantly delayed, please contact us and we will assist you in checking the status of your shipment.

Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost during shipping, please contact us at:

serique@outlook.de

Please include your order number and, in the case of damage, photos of the package and item.

Customs and Import Charges

For deliveries outside the European Union, customs duties, import taxes or other charges may apply.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are determined by the authorities in the destination country.